Wootella

Legal

Shipping policy

Last updated: 13 July 2026

Wootella primarily sells digital products and online services. This Shipping Policy explains how we deliver those services after payment is confirmed (including payments processed via PayFast).

1. What we deliver

  • Platform access — account upgrades, Premium activation, and unlocked usage limits delivered digitally in your Wootella dashboard.
  • Website previews and exports — generated site drafts, shareable preview links, and downloadable export files where your plan allows.
  • Custom / client work — where we agree in writing to build, host, or maintain a site or shop for you (or your clients), delivery is digital (URLs, hosting, files) unless we expressly agree otherwise.

We do not ship physical goods as a standard product offering.

2. Delivery timeframes

  • Automated digital access — usually within minutes of successful payment confirmation. In rare cases, manual Premium setup may take up to 1–2 business days.
  • Preview / generated websites — available in-dashboard when generation completes (typically minutes; longer jobs may take longer depending on load and images).
  • Custom delivery — timeframe stated in our quote or onboarding message (often 48–72 hours for agreed launch packages, unless otherwise written).

3. Delivery method

Delivery is electronic via your registered email address and/or your account at https://wootella.com. Live website URLs or shop URLs are provided when hosting is included in your order.

4. Shipping fees

There are no physical shipping fees for standard Wootella digital services. Any domain, hosting, or third-party fees (if you buy them separately) are charged by those providers, not as courier shipping.

5. Failed delivery / access issues

If you paid successfully but cannot access your purchase within the timeframes above, email info@wootella.com with your payment reference / PayFast payment ID and account email. We will investigate and restore access promptly.

6. International customers

Digital delivery is available wherever the Service operates. Local banking or card restrictions of your payment provider may affect checkout; that is outside Wootella's control.

7. Contact

Shipping / delivery questions: info@wootella.com.